Terms of service

Last Updated: March 2026

1. Introduction

Welcome to Premious ("we," "us," "our"). These Terms and Conditions ("Terms") govern your access to and use of the website located at premious.shop ("Site") and any purchases made through the Site.

By accessing, browsing, or placing an order on this Site, you acknowledge that you have read, understood, and agree to be bound by these Terms, along with our Return and Refund Policy, Shipping Policy, and Privacy Policy.

If you do not agree to these Terms, you must not use this Site or place any orders.

2. Eligibility

By using this Site and placing an order, you represent and warrant that:

  • You are at least 18 years of age or the age of legal majority in your jurisdiction.
  • You have the legal capacity to enter into a binding agreement.
  • All information you provide during registration or checkout is accurate, current, and complete.
  • You are not using the Site for any unlawful purpose.

We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion if we believe any of these conditions are not met.

3. Products and Descriptions

We make every effort to display product information, images, colors, features, and specifications as accurately as possible. However:

  • Product images are for illustrative purposes and may vary slightly from the actual product due to screen settings, lighting, manufacturing batches, or supplier variations.
  • Minor differences in color, packaging, or appearance do not constitute defects or misrepresentation.
  • Products may arrive in supplier or protective packaging rather than retail packaging.

We do not guarantee that product descriptions, pricing, or other content on the Site is error free. In the event of an error, we reserve the right to correct it and, if necessary, cancel any orders placed based on incorrect information.

All product claims and advertising on this Site are made in good faith and in compliance with applicable laws, including US Federal Trade Commission guidelines on truthful marketing.

4. Pricing and Currency

All prices listed on the Site are displayed in the currency shown at the time of purchase and are subject to change without notice.

  • Prices do not include shipping costs, customs duties, import taxes, or any other fees that may apply depending on your location. These charges are the sole responsibility of the buyer.
  • We are not responsible for any additional fees, taxes, or charges imposed by your country's customs or tax authorities.
  • For deliveries to the United States, products may be shipped from international suppliers and warehouses. You are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by US Customs and Border Protection or carriers. We recommend checking your local import regulations before ordering.
  • Depending on your location, applicable sales tax may be collected at checkout where required by law.
  • We reserve the right to modify pricing at any time. Price changes will not affect orders that have already been confirmed.

5. Orders and Payment

By placing an order on the Site, you are making an offer to purchase the products in your cart. All orders are subject to acceptance and availability.

  • We accept payment via Shopify Payments and PayPal.
  • Payment must be received in full before an order is processed and shipped.
  • Orders are processed immediately after purchase and are automatically transmitted to our fulfillment partners. As a result, orders cannot be cancelled once placed.
  • We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity.

If we cancel an order after payment has been received, a full refund will be issued to the original payment method.

6. Shipping and Delivery

Our products are fulfilled through third party suppliers and warehouses. Shipping times and methods vary depending on product availability, supplier location, and your delivery address.

  • Estimated delivery times are provided as a guide only and are not guaranteed.
  • We are not responsible for delays caused by carriers, customs processing, severe weather, holiday volume, or other factors outside our control.
  • Risk of loss and title for products pass to you upon delivery to the carrier.
  • It is your responsibility to provide an accurate and complete shipping address at checkout. We are not responsible for orders delivered to incorrect addresses provided by the buyer.

For full details, please refer to our Shipping Policy.

7. Returns and Refunds

Returns and refunds are governed by our Return and Refund Policy, which is incorporated into these Terms by reference. By placing an order, you agree to the terms outlined in that policy.

Key points include:

  • Returns are accepted within 30 days of the confirmed delivery date, subject to conditions.
  • Defective, damaged, or incorrect items may be eligible for a replacement or refund at no additional cost.
  • Change of mind returns are subject to return shipping costs paid by the buyer and a possible restocking fee.
  • Orders cannot be cancelled once placed.

For full details, please refer to our Return and Refund Policy.

8. Chargebacks and Payment Disputes

If you experience a problem with your order, you agree to contact us first to attempt resolution before initiating a chargeback or payment dispute with your bank or payment provider.

Filing a chargeback or payment dispute without first contacting our support team may delay the resolution process and may result in suspension of your account and ability to make future purchases.

We reserve the right to dispute any chargeback we believe to be unwarranted and to provide evidence of the transaction, delivery, and policy acceptance to the payment provider.

9. Intellectual Property

All content on this Site, including but not limited to text, images, graphics, logos, product descriptions, page layouts, and design elements, is the property of Premious or its content suppliers and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, display, or use any content from this Site without our prior written consent.

10. Prohibited Uses

You agree not to use this Site:

  • For any unlawful purpose or in violation of any applicable laws or regulations.
  • To engage in fraudulent activity, including placing orders with stolen payment methods or making false claims regarding orders, deliveries, or product conditions.
  • To interfere with or disrupt the operation of the Site or its servers.
  • To attempt to gain unauthorized access to any part of the Site.
  • To scrape, harvest, or collect data from the Site without our written consent.
  • To impersonate any person or entity or misrepresent your affiliation with any person or entity.

We reserve the right to terminate your access to the Site and cancel any pending orders if we determine, at our sole discretion, that you have engaged in any prohibited use.

11. Account Responsibility

If you create an account on the Site, you are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

You agree to notify us immediately if you become aware of any unauthorized use of your account. We are not liable for any loss or damage arising from your failure to protect your account information.

12. Third Party Links and Services

The Site may contain links to third party websites or services that are not owned or controlled by Premious. We are not responsible for the content, privacy practices, or policies of any third party sites.

Your use of third party websites is at your own risk, and we encourage you to review their terms and policies before engaging with them.

13. Disclaimer of Warranties

The Site and all products sold through it are provided on an "as is" and "as available" basis.

To the fullest extent permitted by law, Premious disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that:

  • The Site will be available at all times without interruption or error.
  • Product descriptions, images, or other content are completely accurate or error free.
  • Products will meet your specific expectations beyond what is described in the product listing.

Nothing in these Terms is intended to limit any rights you may have under applicable federal or state consumer protection laws, including implied warranties of merchantability or fitness for a particular purpose where such limitations are not permitted by law. Any such statutory rights are in addition to the remedies available under our Return and Refund Policy.

14. Limitation of Liability

To the fullest extent permitted by applicable law, Premious and its owners, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with:

  • Your use of or inability to use the Site.
  • Any products purchased through the Site.
  • Any errors, inaccuracies, or omissions in product descriptions or pricing.
  • Any unauthorized access to or alteration of your data.
  • Any delay or failure in delivery caused by third party carriers or suppliers.

Our total liability for any claim arising from your use of the Site or purchase of products shall not exceed the amount you paid for the specific product giving rise to the claim.

15. Indemnification

You agree to indemnify, defend, and hold harmless Premious and its owners, employees, and affiliates from and against any claims, damages, losses, liabilities, and expenses (including legal fees) arising out of or related to:

  • Your use of the Site.
  • Your violation of these Terms.
  • Your violation of any third party rights.
  • Any fraudulent or illegal activity conducted through your account.

16. Force Majeure

We shall not be held liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions, carrier disruptions, supplier issues, power outages, or acts of war or terrorism.

17. Privacy

Your use of the Site is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information. By using the Site, you consent to the practices described in the Privacy Policy.

If you are a resident of California, certain rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) may apply to your personal information, including the right to know what data we collect, the right to request deletion, and the right to opt out of the sale or sharing of personal information. We do not sell personal information as defined under CCPA/CPRA. For full details on how we handle California residents' data, please refer to our Privacy Policy.

18. Modifications to These Terms

We reserve the right to update or modify these Terms at any time without prior notice. Changes will be effective immediately upon posting to the Site.

Your continued use of the Site after any changes are posted constitutes your acceptance of the updated Terms. We encourage you to review these Terms periodically.

The version of these Terms in effect at the time of your purchase will apply to that transaction.

19. Governing Law

These Terms shall be governed by and construed in accordance with the laws of New Zealand, without regard to its conflict of law provisions. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of New Zealand.

Notwithstanding the foregoing, if you are a resident of the United States and a dispute arises under consumer protection laws that cannot be waived by contract, those laws may apply to the extent required by the applicable jurisdiction.

20. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

21. Entire Agreement

These Terms, together with our Return and Refund Policy, Shipping Policy, and Privacy Policy, constitute the entire agreement between you and Premious regarding your use of the Site and any purchases made through it. These Terms supersede any prior agreements or communications.

22. Contact Us

If you have any questions about these Terms, please contact us:

Email: info@premious.shop Response Time: Within 1 to 2 business days

These Terms and Conditions are effective as of the date listed above and apply to all transactions made through premious.shop.