Shipping policy

Last Updated: March 2026

1. Overview

At Premious, we ship worldwide to bring our products to customers everywhere. Our products are fulfilled through a network of trusted suppliers and warehouses located in various regions around the world. Because of this, shipping times and methods may vary depending on the product, supplier location, and your delivery address.

This policy outlines what you can expect when you place an order with us.

2. Shipping Costs

We currently offer free standard shipping on all orders.

In the future, we may introduce additional shipping options, including expedited or express delivery, which may carry a separate shipping fee. Any applicable shipping costs will be clearly displayed at checkout before you complete your purchase.

3. Order Processing

Orders are processed immediately after purchase and are automatically transmitted to our fulfillment partners.

  • Most orders are processed and dispatched within 1 to 3 business days.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • You will receive an order confirmation email once your order is placed, and a shipping confirmation email with tracking information once your order has been dispatched.

Please note that orders cannot be cancelled once placed, as they are automatically sent to our fulfillment partners shortly after checkout. For more details, please refer to our Return and Refund Policy.

4. Estimated Delivery Times

Delivery times vary depending on the supplier location and your shipping address. The estimates below are measured from the date the order is dispatched, not the date it is placed.

Domestic and regional warehouse shipments

Products fulfilled from local or regional warehouses typically arrive within 2 to 7 business days, depending on your location and the carrier used.

International shipments

Products fulfilled from international warehouses, including suppliers in Asia, may take 15 to 45 business days to arrive, depending on the destination, customs processing, and carrier performance.

Important notes on delivery times

  • The delivery estimates above are estimates only and are not guaranteed.
  • Actual delivery times may vary based on carrier performance, customs clearance, weather, holiday volume, and other factors outside our control.
  • Some products on our Site may ship from different warehouse locations. If your order contains multiple items, they may arrive in separate shipments at different times.
  • We are not responsible for delays caused by circumstances beyond our control.

5. Order Tracking

Every order is shipped with a tracking number so you can monitor the progress of your delivery.

  • Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to the carrier's tracking page.
  • Please allow 24 to 72 hours after receiving your shipping confirmation for tracking information to update, as carriers may take time to scan and register the shipment.
  • If your tracking information has not updated after 7 business days, please contact us at info@premious.shop and we will investigate with the carrier.

6. Carriers

We use a variety of shipping carriers depending on the product and supplier location. These may include, but are not limited to:

  • USPS
  • UPS
  • FedEx
  • DHL
  • Royal Mail
  • NZ Post
  • Australia Post
  • Various regional and international postal services

The carrier used for your order will be identified in your shipping confirmation email along with your tracking number.

7. Customs, Duties, and Import Taxes

For international orders, your package may be subject to customs duties, import taxes, or brokerage fees imposed by your country's government or customs authority.

  • These charges are the sole responsibility of the buyer and are not included in the product price or shipping cost.
  • We have no control over these charges and cannot predict their amount, as they vary by country and product type.
  • If you refuse to pay customs duties or import taxes, the package may be returned to the supplier. In this case, any refund issued will be subject to deductions for original shipping and return costs.

We recommend checking your country's customs regulations before placing an order if you are unsure whether duties may apply.

8. Shipping Address

It is your responsibility to ensure that the shipping address you provide at checkout is accurate and complete.

  • We are not responsible for orders delivered to incorrect or incomplete addresses provided by the buyer.
  • If a package is returned to the supplier due to an incorrect address, failed delivery attempts, or an unclaimed package, we may offer to reship the order (additional shipping fees may apply) or issue a refund minus original shipping and return costs.
  • Address changes cannot be guaranteed once an order has been placed and transmitted to our fulfillment partners.

9. Delivery Issues

Package not received

If your tracking shows that the estimated delivery date has passed and you have not received your order, please contact us at info@premious.shop. We will work with the carrier and supplier to investigate and resolve the issue.

Please allow for possible delays due to customs processing or carrier backlogs before reporting a missing package. We recommend waiting at least 5 business days past the estimated delivery date before contacting us, unless tracking indicates a specific problem.

Damaged or incorrect items on delivery

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible with photos or video of the issue. For full details on how we handle these situations, please refer to our Return and Refund Policy.

Lost packages

If tracking confirms that a package has been lost in transit, we will work with the carrier and supplier to resolve the issue. Depending on the circumstances, we may offer a replacement or refund.

If tracking shows the package was delivered but you did not receive it, please refer to the Lost or Stolen Packages section of our Return and Refund Policy.

10. PO Boxes and APO/FPO Addresses

We may be able to ship to PO Boxes and APO/FPO addresses depending on the carrier and supplier. However, some products or carriers may not support delivery to these addresses.

If we are unable to ship to your address, we will contact you to arrange an alternative delivery address or offer a full refund.

11. Shipping Restrictions

While we ship to most countries worldwide, certain products or destinations may be subject to shipping restrictions due to carrier limitations, customs regulations, or supplier policies.

If we are unable to fulfill your order due to a shipping restriction, we will notify you and offer a full refund.

We reserve the right to update our list of supported shipping destinations at any time.

12. Multiple Shipments

Because our products are fulfilled by different suppliers and warehouses, orders containing multiple items may be shipped separately and arrive at different times.

Each shipment will have its own tracking number, and you will receive a shipping confirmation for each.

13. Contact Us

If you have any questions about shipping, delivery, or tracking your order, please contact us:

Email: info@premious.shop Response Time: Within 1 to 2 business days

This Shipping Policy is effective as of the date listed above and applies to all orders placed through premious.shop.